J and I and Me
2016-02-10
  A Week With the Fairphone 2
I have spent about a week with the Fairphone 2 - a phone that aims at using fair trade ideas also for producing smartphones. Besides the ethical reasons for buying the Fairphone 2 there were actually a few technical, too: I do like the design and it is really easy to open and disassemble. I like the basic design of the phone a lot and wish there were more like it.
Now I have spent a week with the Fairphone 2 and I regret to say it was less than pleasant: Today I submitted a support ticket concerning the reboots. It seems the answer can take up to eight working days. I am considering to return it.
So I really think the Fairphone 2 has a lot of potential and I really want the product to succeed. But I am afraid given its current state it is hardly usable for me. I wasn't sure whether I should write this blog post - I really love the technology and the idea behind the Fairphone. But the information concerning the issues is public anyway so I figure this blog post might not be such an issue after all.
I hope I can update the blog post soon with better news...
Update 2016-02-17: The support ticket was actually handled quite quickly - actually in less than a day. I tried to tweak the phone to solve the reboot issue at least - but I wasn't successful. So I have applied for returning the phone.
Update 2016-02-21: Return is not yet approved. I am considering a Shiftphone instead.
Update 2016-02-26: https://forum.fairphone.com/t/fairphone-2-random-reboots-15-times-a-day/11553/93 is the first Fairphone's official statement about the reboots. Quite honestly this doesn't look like there will be a fix soon or the problem is fully analyzed. The reboot is not on the list of known issues in the forum or on Fairphone's list of known issues. IIRC it has been on the list in the forums at one point. :-( Update 2016-08-12: Still the battery life is not that great and the proximity sensor doesn't work too great - i.e. if you look at the screen during a call, the screen is often blank. So right now the phone is basically usable and most of the big problems are solved. I use it every day. However, the latest problem around the SIM PIN shows that the quality of the software is still not great. Update 2016-09-05: So I bought a Moto G4+ to replace the Fairphone 2. I just need a reliable mobile phone.
 
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